Refund policy

Return & Refund Policy

We want you to be happy with your order. If something is wrong, we will make it right.

When you can request a return, replacement or refund
Contact us within 7 days of delivery if your order arrives:
- Damaged or defective
- Not the item you ordered
- With items missing

How to request
Email us at mj.decoraa@gmail.com or call/WhatsApp 9106259509. Please include your order number and 2 or 3 clear photos of the product and packaging. A short unboxing video helps, but it is not required. We reply within 2 working days.

What happens next
Once we confirm the issue, we will arrange a free pickup or send you a prepaid return label. You can choose a replacement or a refund. If the item is out of stock, we will offer a refund.

Refunds
Approved refunds are processed within 7 working days. Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded by bank transfer or UPI.

Cancellations
You can cancel any order before it is dispatched for a full refund. Contact us as soon as possible with your order number.

What we cannot accept
We cannot accept returns for change of mind, or for items that have been used, opened beyond what is needed to check them, or damaged after delivery.

Need help?
mihir.jadhao@decoraa.co.in | 9106259509 | Monday to Saturday, 10 am to 6 pm